High call center turnover rates hurt customer loyalty and service quality.
Learn how Securus Technologies found a partner in Televerde and managed to not only stabilize their call centers but also improve service level and customer satisfaction—while lowering operational cost.
In this case study, discover:
How the shift to remote work and market uncertainty exacerbated Securus’ internal challenges—and what they did to pivot.
The criteria to consider when selecting an outsourcing partner that is aligned to your customer service goals.
How empathetic outsourced agents created positive experiences that boosted service levels to 91%.
Offered Free by: Televerde See All Resources from: Televerde